Reference

The Legal Side, Written So You Can Finish It

Our legal pages exist so you can check the rules before you open an account, not after something goes wrong.

Eligibility by regionTerms you can read before joiningAccount rules in plain wordingbKash, Nagad, Rocket payment context
cvc444 The Legal Side, Written So You Can Finish It
HOW WE HANDLE IT

Data, Cookies and the Account You Control

Your account record holds what we need to run it: identity checks, wallet details, transaction history and login activity. We keep it for as long as the account is open and for the period afterwards that local record-keeping rules require, then it goes. You can ask for a copy of what we hold, ask us to correct something that is wrong, or ask us to close the account and delete what we are not obliged to keep.

Identity and wallet matching

Your name on the account has to match the bKash, Nagad or Rocket wallet you fund from. That single check is what lets a withdrawal land in the right hands.

Cookies and session data

We use cookies to keep you logged in between pages and to remember your device. Clearing them signs you out, which is exactly why we tell you before you do it mid-session.

Login security

One-time codes go to the number registered on your account. If a code arrives when you did not ask for it, someone has your password — change it and tell support.

Changing or removing data

Ask from the registered email address and we confirm the request against your account before acting. Some records we must hold for a set period even after closure.

ASK BEFORE YOU JOIN

Where to Send a Legal or Account Question

Legal questions rarely wait for a convenient moment, so we keep the path short. Message us from the support channel inside your account and your query lands with a team that can read your account record alongside it — no explaining your history from scratch.

In-account support chat Open the chat from your logged-in dashboard and describe the policy point you want clarified. We reply inside the same thread, so the history stays in one place if the question runs over days.
Email for formal requests Data access, deletion and written policy questions go by email from the address registered on your account. That link between sender and account is how we confirm the request is genuinely yours.
Payment dispute path If a bKash, Nagad or Rocket transfer looks wrong, send the transaction ID, wallet number and amount. We trace it against your account wallet and tell you what we find before closing the case.

Questions We Get About Legal and Accounts

These are the questions that come up most often about eligibility, account rules and what you can ask us to change. If yours is not covered here, the support chat inside your account is the quicker route.

Access depends on your local law and eligible regions, so check the terms for your area before you register. We do not open accounts where local rules do not allow the service, whatever the payment route available.

Our legal wording refers to bKash, Nagad and Rocket, and to bank transfer where your bank supports it. Any wallet you use must be registered in your own name, or the transfer gets returned to the sender.

No. One account per person, in your own name. Duplicate accounts, shared logins or letting someone else fund your wallet are grounds for closure while we review what happened.

Send the request from the email address registered on your account. We confirm it against your account record, then send what we hold. Records we must keep under local rules stay with us for the set period.

Tell support and we settle any balance first, then close the account and delete what local record-keeping rules do not require us to keep. Withdraw the balance before you close, not after.

Yes, and the version live on the day you register is the one that applies to you. When we update the wording we point it out, so reading the page again after an update is worth the two minutes.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.